Video Relay Service

(Full Time / Part Time / Hourly)

Video Relay Service Description

Video Interpreters provide an FCC regulated video and telephone interpreting service for Deaf, Hard of Hearing and Hearing consumers.

Video Interpreters work within a designated Video Interpreting Center while working closely with fellow Video Interpreters and Management support.

Essential Functions

• Strive for seamless communication while providing video relay service between Deaf, Hard of Hearing and Hearing consumers.
• Provide Sign-to-Voice and Voice-to-Sign interpreting/transliterating via Video Conferencing technology.
• Comply with policies and procedures as outlined by Interpretek operations and Management Support Team.
• Maintain strict consumer confidentiality.

Qualifications and Expectations

• NAD Level 4/5 or RID CI/CT/CSC/NIC level 1 or above *
• Must have a minimum 3 years working experience as an interpreter
• Must have a good working knowledge of interpreter code of ethics
• Strong understanding of Deaf culture
• Good articulation and voicing skills
• Ability to work well under pressure
• Sensitivity to consumer needs
• Strong understanding of customer service
• Willing to work in a team environment
• Flexible and cognizant of the needs of others
• Ability to communicate professionally with co-workers and management
• Taking the necessary time to prep before each shift
• Staying current with updates and materials provided
• Attend regular meetings
• Willing to learn and grow professionally
• Open to technology and a changing environment
• Positive attitude
• Commitment to 20 hours a month minimum

*Candidates without certification are required to demonstrate skills through Interpretek's screening process. If hired currently, you will be expected to take and pass the RID certification test within a year of employment.